Frequently Asked Questions
Everything you need to know about shopping with ESL Shop.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days for domestic orders, while international delivery can take between 7 to 14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I know which size to choose?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna.
Are your materials sustainably sourced?
ESL Shop is committed to ethical fashion; 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly dyes.